![]() In this case it's best to contact our technical support to verify the troubleshooting and get help resolving this.MyDrive Connect is a program that allows you to connect your TomTom GPS device to your computer and manage the content on it. If your device is still not recognised after going through the steps in the previous sections, the issue may lie with the device itself. A red status means your navigation device is not correctly installed.A yellow/orange status your navigation device is correctly installed. ![]() If your navigation device is listed, check the status in the following way:
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